Freight questions
Answers before
the wheels turn.
Practical information for planning commercial freight transportation across Canada and the United States.
What information is needed for a freight quote?
Share the pickup and delivery locations, dates, commodity, dimensions, weight, pallet count, equipment preference and any appointment, temperature or handling requirements. Clear details help dispatch evaluate the right freight solution.
Do you handle both FTL and LTL shipments?
Yes. Soomal coordinates dedicated full truckload capacity and less-than-truckload transportation for palletized commercial freight, depending on the lane, freight characteristics and schedule.
Can you move freight between Canada and the United States?
Cross-border trucking is part of the network. Availability depends on the lane, commodity, timing and shipment documentation. The shipper and its customs professionals remain responsible for required customs entries and documentation.
What temperature-controlled freight can you support?
Reefer planning can support food, produce, beverages, pharmaceuticals and other cargo requiring controlled conditions. Provide the required set point, acceptable range and handling instructions when requesting capacity.
Do you offer flatbed and heavy-haul transportation?
Yes. Flatbed and specialized freight can be evaluated for machinery, steel, construction materials and oversized cargo. Dimensions, total weight, securement requirements and loading access are essential for planning.
What is drayage?
Drayage is the short-distance ground movement connecting ports, rail ramps, terminals and warehouses. It often forms the first or final inland leg of an import, export or intermodal shipment.
Can you coordinate warehousing and cross-docking?
Warehouse support may include temporary storage, cross-docking, consolidation and freight transfer between inbound and outbound transportation stages. Share the handling volume and timing so the team can confirm fit.
How early should I request capacity?
Contact dispatch as early as possible, especially for refrigerated, specialized, border-sensitive or appointment-based freight. Expedited requests can also be reviewed, but availability is never assumed until confirmed.
How are shipment updates handled?
The dispatch team coordinates communication around the agreed movement plan. Update timing and points of contact should be confirmed when the load is scheduled.
Does submitting the form book my shipment?
No. The form begins a quote conversation. Equipment, price, timing and service are confirmed directly by the team before a shipment is accepted.